Support Contract Management
Managing multiple service and support contracts is a significant business challenge. Agreements often expire unnoticed, leaving vital infrastructure at risk. Automatic renewals mean your business may be paying for support on retired equipment, or missing hardware that has recently being added into the environment. Long-term contracts can be frustrating and inflexible and multiple renewal dates for all your separate service agreements can be difficult to track, monitor and control.
Richardson Eyres provide support contract management for our customers, proactively managing your contract renewals and determining a contract end date, so that you don’t have to track and maintain the support for your hardware and software on a case by case basis.
All your multi-vendor hardware and software support contracts are centrally managed, ensuring complete coverage of your environment at the correct service level. Your service levels and assets can be altered and amended at any time according to your needs.
All support is fulfilled by the vendors and we act as contract managers at no additional cost*. Our relationships with vendors, and our knowledge of their portfolios ensures that your hardware and software are covered to the correct levels at the most competitive price.
With a Richardson Eyres Support Contract you can:
- Safeguard your infrastructure - with a full review of your existing agreements, proactive support contract management and service levels that flex to match your needs.
- Save valuable time - with a single renewal date for all your maintenance contracts and a single point of contact any time you need to make changes.
- Spend less - by consolidating all of your support and only paying for what you need. Our support contract management is provided without additional costs*.
*HP support contracts are provided at no additional cost. Support from other vendors may vary.
Richardson Eyres has over 25 years IT consultancy experience and some of the most qualified technical consultants in the UK. Our aim is to help you get the most from your IT, saving your business time and making it more profitable.
Our relationships with vendors are crucial in providing this service. Our partners trust us, because we are highly accredited and knowledgeable about their products and services. Vendors often wish to streamline their own support contracts and compensate us directly for helping you.
Our Support Contract Management Services cover a range of added benefits as well as HP standard services including:
Richardson Eyres – Support Contract Management
| Standard Benefits of a HP Services Contract |
|---|
| HP Support on all HP hardware and software |
| Legal access to firmware and software updates and patches |
| Access to HP management tools including Insight Remote Support (Advanced) |
| Add multi-vendor kit onto the HP Support Contract |
| HP engineers trained and accredited to the highest levels |
| 65,000 expert services professionals covering 160 countries, 12,000 certified ITIL professionals, 5,000 expert account service managers |
| 16 dedicated customer support centres delivering 24x7x365 support |
| Range of service levels to choose from including Mission Critical support |
| Value Added Services From Richardson Eyres (in addition to standard benefits from HP) |
|---|
| Free Customer Site Review to ensure every piece of kit is supported |
| Add hardware and software to the contract when it is purchased, no need to take out another support contract |
| Remove hardware and software from the contract when it is no longer in use |
| Choose the service level on each item to suit its business use and criticality |
| Co-term the contract so that there is just one renewal date to manage |
| Add multi-vendor kit to the contract and co-term this with the support on the HP hardware and software |
| Pro-active contract management, we will remind you when support is due for renewal and discuss the different service levels available to suit your business needs |
| Flexible payment options including quarterly, annual and multi-year payments |
| Discounts available |
Join the organisations who choose best of breed services delivered by Richardson Eyres.
For more information, please call us on +44 (0) 1494 792002 or email us at supportcontracts@richardsoneyres.co.uk.
