Environment - IT Service Management
HP ITSM Quick Assessment
Provides: Compare and contrast your Service Management practices against your business goals, benchmarked with industry best practices.
Best For: When you need a high-level understanding of your current service management position in relation to peers in your industry.
- An HP facilitated workshop that reviews your Service Management practices.
- Gain a high-level understanding of ITSM concepts.
- Determine your service-delivery maturity compared with industry best practices.
- Improve operational readiness.
- Increase confidence in your ability to meet service-level objectives.
HP ITSM Intermediate Assessment
Provides: Identifies major areas of risk to the delivery of reliable business solutions and develops key recommendations.
Best For: When you are seeking to identify risks to service availability and build plans to address these risks.
- This service identifies major areas of risk to the delivery of reliable business solutions and develops key recommendations to reduce risks.
- An examination of vital criteria within each of the assessment topic areas.
- Identification of major areas of risk to the delivery of reliable business solutions.
- Recommendations to address risks.
- Documented report with a presentation of findings.
HP ITSM Comprehensive Assessment
Provides: Comprehensive review of service management issues such as strategic business-to-IT alignment and operational processes.
Best For: Embarking on a formal service improvement program; or preparing for external Service Management certification.
- Improves your understanding of strengths, weaknesses, and risks in your IT environment.
- Provides assistance in identifying and prioritizing areas where your IT environment can be strengthened to reduce risk of service disruption and to maintain or improve service quality.
- Identifies risks to the management of future business change and the maintenance of agreed service levels.
- Provides a starting point for subsequent service improvement initiatives.
- Helps you prepare for formal external ITIL-based Service Management certification.
HP Basic Capacity Survey Service
Provides: Quantitative capacity and availability information that can help managers allocate facility infrastructure resources more effectively.
Best For: Facility and IT managers who face the combined challenge of understanding their facility's power and cooling capacities, the extent to which those capacities are currently being utilized, and how those factors influence facility reliability.
The HP Basic Capacity Survey Service can help you:
- Define the business strategy driving your need for Data Centre availability.
- Benchmark your facility against availability classification tier-level standards.
- Understand your potential for downtime and the related costs which help to justify Data Centre improvements.
- Understand the electrical and cooling capacities of your Data Centre facility.
- Compare your current electrical and cooling loads with your facility’s total capacity to identify problem areas.
- Identify gaps in availability requirements.
- Easily compare strengths and weaknesses of multiple sites through effective benchmarking using a standard process and evaluation tool.
HP Infrastructure Condition and Capacity Analysis Service
Provides: An understanding of your availability needs and how your facility infrastructure matches those needs by providing a system-by-system evaluation of the critical infrastructure systems in your facility.
Best For: Mission-critical systems and applications exposed to availability risks if the data center facilities—and the supporting facility infrastructure systems that house them—are not designed, operated, and maintained with same reliability expectations.
The HP Infrastructure Condition and Capacity Analysis Service can help you:
- Benchmark your facility against availability classification tier-level standards.
- Understand the electrical and cooling capacities of your Data Centre facility.
- Compare your current electrical and cooling loads with your facility’s total capacity.
- Identify single points of failure that may affect overall facility availability.
- Understand the condition of your facility infrastructure systems and the robustness of your operating processes relative to your availability expectations.
- Identify vulnerability to human error caused downtime.
- Determine priorities for improving the overall reliability of the facility.
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For more information, please call us on +44 (0) 1494 792002 or email us at consulting@richardsoneyres.co.uk
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