Contract Management Services
Managing multiple service and support contracts is a significant business challenge. Agreements often expire unnoticed, leaving vital infrastructure at risk. Your business may be paying support on retired equipment. Long-term contracts can be frustrating and inflexible and multiple renewal dates for all your separate service agreements can be difficult to track, monitor and control.
A Richardson Eyres Services Contract consolidates all your IT support and maintenance contracts into one. Services are delivered by HP professionals to guarantee continuity, and managed by Richardson Eyres to give you maximum convenience and flexibility. The agreement covers all your hardware and software suppliers, so you only need think about renewals once a year.
With a Richardson Eyres Services Contract you can;
- Safeguard your infrastructure, with a full audit of your existing agreements, proactive contract management and service levels that flex to match your needs.
- Save valuable time, with a single renewal date for all your maintenance contracts and a single point of contact any time you need to make changes.
- Spend less, with persistent discounts that give you guaranteed savings on your HP purchases for the lifetime of your agreement, plus flexible payment options.
As a HP ServiceONE Expert, Richardson Eyres can boast a relationship dating back over ten years working with HP on all service areas including Professional Services and Support Contracts. Our Contract Management Services cover a range of added benefits as well as HP standard services including:
Standard Services |
Richardson Eyres Added Services |
|---|---|
| HP Support on all HP hardware and software. | Site Support Audit |
| HP engineers, trained and accredited to the highest level | Pro-Active Contract Management |
| Access to firmware, software updates and HP management tools | Add & remove Hardware & Software as required |
| A Single point of contact – all managed in one place ensuring issue resolution is owned and managed | Co-termination of contracts |
| 65,000 expert services professionals covering 160 countries | Specify service levels per item, change as required |
| 16 dedicated customer support centres delivering 24x7x365 problem solving | Flexible payment options |
| 5,000 expert account service managers | Persistent Discount |
| 12,000 certified ITIL professionals | Option to co-term multivendor support (allowing a single renewal date across vendors) |
| Ability to Support 3rd Party Hardware |
Join the organisations who choose best of breed services delivered by Richardson Eyres.
For more information, please call us on +44 (0) 1494 792002 or email us at uksales@richardsoneyres.co.uk
